Walmart is changing this critical replacement policy, the memo reveals – Eat This Not That

Online shopping at Walmart is about to look a little different.

According to a recent memo insiderIn the coming weeks, Walmart pickup and delivery customers will pay the list price of replacements made for their orders.

Earlier, shoppers were charged only the price of the items they had initially ordered, rather than the price of the substitute they received, even if the said item was more expensive. The new policy may eventually result in shoppers paying more for their substitute groceries.

related: 6 Changes Walmart Is Making Before the Fall

But the updated policy will also give customers “additional control” over their orders, including Choose and save your own replacement preferences, accept or decline the replacement options presented to them, or opt out of receiving replacements altogether.

“There will be a slight transition period,” a Walmart spokesperson said. insider, “But overall, it’s very common, and we don’t expect customers to have any problems paying for the items they’re receiving from us.”

Instacart and Whole Foods are among grocery retailers that already follow this type of replacement policy for online purchases. The policy change coincides with Walmart’s efforts to increase its grocery market share without alienating its value-based customers.

Being charged for replacement isn’t the only major change affecting Walmart’s delivery location. Three weeks ago, it was revealed that DoorDash and Walmart decided to end their four-year partnership because it is no longer “mutually beneficial.” The announcement comes shortly after Walmart confirmed it had acquired Delivery Drivers Inc. (DDI).—a trick designed to bring home driver assistance.

Additionally, in another effort to boost its delivery capabilities, the grocery chain agreed to purchase 4,500 electric delivery vehicles, and recently began testing Canoo’s Lifestyle Delivery Vehicle (LDV). in the Dallas-Fort Worth area for its inhome delivery service. According to the big-box retailer, these vehicles “ Order online in a sustainable way,” helping Walmart reach its goal of achieving zero-emissions by 2040.

Briana Roubaix

Briana is the editorial assistant at Eat This, Not That! He attended Ithaca College, where he graduated with a degree in Journalism and a minor in Communication Studies. Read more about Brianna

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